What do we learn about Grasmere in the first paragraph?
A It concentrates on working in a particular sector.
В It helps customers to formulate their own requirements.
С It makes a range of products for a small number of applications.
D It designs products then looks for suitable customers for them.
What links Grasmere now with when it was founded?
A The company has always operated in the same premises.
В Some of the original machines are still used for manufacturing.
С The present range of products includes the original lines.
D The company has always had the same attitude to quality.
Grasmere's workforce has fallen because
A productivity has improved.
В it is difficult to recruit skilled staff.
С new machinery has been introduced.
D some staff chose to leave the company.
What does Malcolm Drake say about the company's relationship with its customers? A Grasmere works on equal terms with its customers.
В Grasmere has a better relationship with some customers than others.
С Grasmere can learn a great deal from its customers.
D Grasmere is expected by some customers to provide too much information.
The company's exports are rising because
A it is following a strategy of promoting its products abroad.
В there is a growing demand abroad for the types of products it makes.
С overseas sections of its client companies are buying from Grasmere.
D it is gaining access to the overseas clients of its own customers.
It is part of Grasmere's policy to ensure that
A every customer is allocated to a specific salesperson.
В many of its engineers deal directly with customers.
С each activity is carried out by dedicated staff.
D it has a department which designs new products.
