Иностранный язык: базовый курс
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Employees' performance must be monitored to ensure company standards are being met. F. There are basic duties, however, that fall under every manager's responsibility, regardless of the industry. The position that a manager holds is important in any company. Specific details of the job description vary depending on the type of business. ___1_____ Staffing. It's up to the manager to have an exhaustive knowledge of the business's needs and how to hire to meet those needs. For starters, recruitment and interview techniques must be mastered to find the right people for the job . ___2___ Too few or too many team members is counterproductive to production and profitability, respectively. Scheduling. Effective scheduling is important on several fronts. You need to be dialed in to your company's needs and schedule the right amount of staff for any given task. Another key component with scheduling involves communication with your employees. __ 3 _____ 51 Quality control. Many companies have designated departments for this, but quality control always falls under a manager's jurisdiction in some form. ____ 4 ___ The work done ultimately falls on you, for better or worse. Consistent feedback and evaluations are two ways to keep the communication lines open. Customer/Client satisfaction. As a manager, it's your responsibility to monitor your client's opinion of your business. ____ 5 ___ You'll look for areas for improvement. Customer service, especially in the face of a recent bad experience, is a learning opportunity. Never make assumptions. Talk to your customers about how you can improve their experience. This will allow you to better anticipate their needs in the future. Development. Your supervisors appreciate your feedback. Take stock of what works and what doesn't in regards to company policies. Report what you've learned. _____6___ You are the eyes and ears for the top brass. Communicate with them regularly. жүктеу/скачать 1,21 Mb. Достарыңызбен бөлісу:
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