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understanding between the participants, positive affirmation of the
individual.
People often view the conflict as a struggle between two parties
fighting for victory. No one can avoid conflicts - they occupy an
important place in our lives. However, it is much more effective to
perceive the conflict as a problem in which both sides take part.
Conflict can be used to discover alternative opportunities and to
search for prospects for mutual growth.
There are three basic skills for resolving conflicts and building
peaceful
relationships:
encouragement,
communication
and
cooperation. Encouraging means respecting the best qualities of a
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