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№1 (56)-2020

Key words: Retail banking, lending to individuals, retail segment, Internet banking, remote banking, operations with payment cards, standardized product. МРНТИ 06.56.02

Abstract
The article presents the essence of retail banking services in commercial
banks and recommendations for improving banking services to the population,
systematized factors contributing to the development of retail services of the
Bank. In addition, the state of lending to individuals and payment services of
banks in Kazakhstan was analyzed.

84
Key words:
Retail banking, lending to individuals, retail segment, Internet
banking, remote banking, operations with payment cards, standardized product.
МРНТИ 06.56.02

Ибрагимов К.Б.
Докторант DBA
Алматы менеджмент Университет,
Научный руководитель:
Куренкеева Г.Т.
, к.э.н., доцент
г.Алматы, Республика Казахстан
kibragimov@me.com

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