According to Steve Marriott, what problem do some of Carserve's remote workers have?
A They think that they do not receive enough company information.
В They want a greater amount of informal contact with colleagues.
С They feel uncomfortable without a separate office base.
According to Steve, some staff believe that
A they need to prove that they are working hard.
В their breaks should be taken at intervals.
С the support they receive from management is inadequate.
In Steve's opinion, what was the underlying management problem when he joined Carserve?
A There was confusion about who gave orders.
В Objectives were not made clear to staff.
С Long-term planning was not carried out.
Steve improved the situation at Carserve by
A introducing regular work meetings.
В encouraging managers to trust staff.
С modifying the system of supervision.
Why have Carserve's teams become more effective?
A Distance has forced them to become more organised.
В They are expected to make decisions quickly.
С Their meetings have become more frequent.
What does Steve Marriott say about staff contacting managers?
A Managers sometimes fail to respond promptly.
В Managers don't want to be disturbed in their work.
С Staff may be uncertain about when it is appropriate to do so.
How have managers been affected by the change to remote working?
A They now have to deal with employees' personal problems.
В They now have to assess staff more regularly.
С They now spend more time travelling than talking to staff.
