204
the volume decreases, the conductor goes through all stages in reverse
order, until the last of the performers ceases to rub palms.
10. "I-statements"
A sketch on the problem topic is played out (for example: a friend
was late for the meeting and after the presented claims did not
apologize, but began to attack himself). Then the coach explains that
in order to reduce the intensity of the conflict situation it is very
effective to use "I-sayings" in communication - this is a way of telling
the interlocutor about one's needs, feelings without conviction or
insult.
The principles on which "I-sayings" are built:
- an invaluable description of the actions that this person has
committed (it is not necessary: "you came late", preferably: "you came
at 12 noon");
- your expectations (it is not necessary: "you did not bring the
dog", it is desirable: "I was hoping that you would bring the dog out");
- a description of their feelings (it is not necessary: "you irritate
me when you do this", it is desirable: "when you do this, I feel
irritated");
- Describe the desired behavior (it is not necessary: "you never
call", it is desirable: "I would like you to call when you are late").
Discussion: Why, in your opinion, did the performers do this?
What prevented them from quietly perceiving information?
11. "Role play"
A sketch on the previous topic is played, while "I-sayings" are
used, but the actors change roles: the role of the guy is performed by
the girl, and the role of the girl is the guy.
Discussion: What has changed with the use of "I-sayings"? Under
what circumstances would you use the skills of "I say" in life?
12. "The Art of a Decent Refusal"
Достарыңызбен бөлісу: 
