For each question (21-30), mark one letter (А, В, С or D).
There is an example at the beginning, (0).
LEADERSHIP Leadership is the heart of the managerial process, because it (0) ….A…. initiating action. Other terms identifying the same idea are directing, executing, supervising, ordering, and guiding. Whatever term is used, the idea is to (21) …….. into effect the decisions, plans, and programs that have previously been worked (22)…….for achieving the goals of the group.
Leadership concerns the overall (23) ……. in which a manager influences the actions of subordinates. First, it includes the (24) …….. of orders that are clear, comprehensive, and within the capabilities of subordinates to accomplish. Second, it implies a continual training activity in which subordinates are given instructions to enable them to (25) …….. the particular assignment in the existing situation. Third, it necessarily involves the motivation of workers to try to (26) ……. the expectations of the manager. Fourth, it consists of maintaining discipline and rewarding those who (27) ……… properly. In short, leading is the final action of a manager in getting others to act after all preparations have been made.
The manager's style of direction depends upon his or her own personal traits and the situation in (28)…….. In leadership, more than any other function, the manager must determine an approach alone, after surveying the (29) ……. that are available. In any event, each manager will (30)…….. well to act as an individual, and not to try to act as others act or to proceed according to the textbook.
21
А
set
В
place
С
get
D
put
22
А
in
В
out
С
over
D
around
23
А
manner
В
method
С
means
D
mode
24
А
telling
В
issuing
С
committing
D
granting
25
А
reach
В
finalise
С
terminate
D
complete
26
А
please
В
attain
С
gratify
D
fulfil
27
А
achieve
В
exercise
С
perform
D
execute
28
А
topic
В
question
С
subject
D
argument
29
А
varieties
В
chances
С
options
D
selections
30
А
go
В
be
С
do
D
work
Part Five
Read the article below about problems of motivation at work.
For each question (31-40), write one word.
There is an example at the beginning, (0).
REGAIN YOUR MOTIVATION Getting out of bed to go to work is (0)…ONE… of life's lesser pleasures. (31)……. great the job is, most of us struggle on Monday morning. But when that feeling stretches through the entire week, something deeper may (32) wrong. Sometimes it's tempting to dismiss feelings of boredom or frustration (33) …….. part of working life. But if you're constantly feeling uninterested, you need to ask yourself some questions. Demotivation isn't just caused by major setbacks, like being
passed (34) …… for promotion, or refused a salary increase, but can be a product of far more subtle aspects. Try to define the most important aspects of your job for you personally – and (35) …….. action if you feel things aren't right. Talk to agencies or headhunters about your skills and find out (36)…….. you're worth on the open market.
It can be all (37) …….. easy to blame your job when you feel demotivated - when it can be just as easily down to you, as Sally Martin, a fundraising manager for a charity, discovered. 'I had started to resent my job, the fact that I had no perks, no chances to travel - (38) …… from visiting other dingy offices for meetings. But then some friends were talking about how superficial they felt their jobs were, and I suddenly realised I couldn't say that about my job. In fact, I really felt (39) ……. was a point to it. I remembered that's why I'd taken it in the (40) ……. place.'
So remember; always give your old job a chance before starting to search for a new one.
WRITING
Question 1
The three charts below show a company's operating profit (in $ million), turnover (in $ million) and unit sales (i.e. number of products sold) in the three years 2001-2003.
Using the information from the charts, write a short report describing the company's performance in the three years.
Write 120-140 words.
LISTENING Part One Questions 1-12
You will hear part of a talk to a group of business students about the role of free gifts in product promotion.
As you listen, for questions 1-12, complete the notes, using up to three words or a number. After you have listened once, replay the recording.
FREEGIFTS Sue Barnard works as a freelance
One of her clients produces
Last week she was working in Wales, at a client's
She noticed that Prime magazine was offering a as a gift.
The magazine was contained in a
The magazine's marketing policy involved carrying out a
All the free gifts are being offered in response to increasing
Magazines can get trapped in what Sue calls a
Advertising is a more important source of profits for magazines than the
Free gifts need to reflect the real of the magazine.
A gift may increase magazine sales by up to
Part Two Questions 13-22
You will hear five different people talking about workshops they have recently attended.
For each extract there are two tasks. For Task One, choose the aim of the workshop from the list A-H. For Task Two, choose the outcome of the workshop from the list A-H.
After you have listened once, replay the recording.
Task One - Aim
For questions 13-17, match the extracts with the aims, listed A-H.
For each extract, choose the aim of the workshop.
Write one letter (A-H) next to the number of the extract.
13
14
15
16
17
A
to develop marketing strategies
В
to improve co-operation between two departments
С
to decide on a programme for reorganising the company